.page-faq {
  --faq-line: rgba(201, 162, 39, 0.28);
  --faq-glow: rgba(201, 162, 39, 0.16);
  --faq-answer-text: rgba(243, 233, 218, 0.82);
}

/* ============ 首屏 ============ */
.page-faq .faq-hero {
  position: relative;
  overflow: hidden;
  color: var(--sand);
  background:
    radial-gradient(120% 82% at 84% 10%, var(--faq-glow), rgba(20, 16, 14, 0) 62%),
    linear-gradient(180deg, #14100E 0%, #1C1512 100%);
  padding-top: clamp(36px, 6vw, 72px);
  padding-bottom: clamp(24px, 4vw, 44px);
}

.page-faq .faq-hero__inner {
  display: grid;
  gap: clamp(24px, 4vw, 40px);
  align-items: center;
}

.page-faq .faq-hero__text .breadcrumbs {
  margin-bottom: 18px;
  color: var(--muted);
  font-size: 13px;
  letter-spacing: 0.04em;
}

.page-faq .faq-hero__text .breadcrumbs a {
  color: var(--gold-light);
  text-decoration: none;
}

.page-faq .faq-hero__text .breadcrumbs a:hover {
  color: var(--gold);
  text-decoration: underline;
  text-underline-offset: 4px;
}

.page-faq .faq-hero .eyebrow {
  color: var(--gold);
}

.page-faq .faq-hero .page-title {
  color: var(--sand);
  font-family: var(--font-serif);
  font-weight: 700;
  font-size: clamp(36px, 8vw, 76px);
  line-height: 1.14;
  letter-spacing: -0.01em;
  margin: 12px 0 0;
}

.page-faq .faq-hero .lede {
  margin-top: 20px;
  max-width: 32em;
  color: rgba(243, 233, 218, 0.86);
  font-size: 17px;
  line-height: 1.95;
}

.page-faq .faq-hero .tag-row {
  margin-top: 26px;
}

.page-faq .faq-hero__visual {
  display: flex;
  justify-content: center;
  align-items: center;
}

.page-faq .faq-hero__svg {
  width: min(100%, 420px);
  height: auto;
  max-height: 46vh;
}

@media (min-width: 900px) {
  .page-faq .faq-hero__inner {
    grid-template-columns: 11fr 9fr;
    gap: clamp(32px, 5vw, 64px);
  }
  .page-faq .faq-hero__visual {
    justify-content: flex-end;
  }
}

/* ============ 步骤带 ============ */
.page-faq .step-strip {
  margin-top: clamp(30px, 5vw, 56px);
  border-top: 1px solid var(--faq-line);
  border-bottom: 1px solid var(--faq-line);
}

.page-faq .step-strip__list {
  display: flex;
  gap: 10px;
  margin: 0;
  padding: 14px 0;
  list-style: none;
  overflow-x: auto;
  scrollbar-width: none;
}

.page-faq .step-strip__list::-webkit-scrollbar {
  display: none;
}

.page-faq .step-strip__item {
  flex: 0 0 auto;
  display: inline-flex;
  align-items: center;
  gap: 8px;
  padding: 8px 16px;
  border: 1px solid transparent;
  border-radius: var(--r-pill);
  color: var(--muted);
  font-size: 14px;
  white-space: nowrap;
  transition: color 0.2s var(--ease), border-color 0.2s var(--ease), background 0.2s var(--ease);
}

.page-faq .step-strip__item .numeral {
  font-family: var(--font-mono);
  font-size: 13px;
  letter-spacing: 0.12em;
}

.page-faq .step-strip__item:hover {
  color: var(--gold-light);
  border-color: var(--line-strong);
}

.page-faq .step-strip__item--active {
  background: var(--gold);
  border-color: var(--gold);
  color: var(--ink);
}

.page-faq .step-strip__item--active:hover {
  color: var(--ink);
  border-color: var(--gold-light);
}

.page-faq .step-strip__link {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  color: inherit;
  text-decoration: none;
}

.page-faq .step-strip__link:focus-visible {
  outline: 2px solid var(--jade);
  outline-offset: 3px;
  border-radius: var(--r-pill);
}

/* ============ 第 4 步 ============ */
.page-faq .faq-step {
  background: var(--sand);
  color: var(--text);
  padding: clamp(56px, 8vw, 104px) 0;
}

.page-faq .faq-step__grid {
  display: grid;
  gap: clamp(28px, 5vw, 56px);
  align-items: center;
}

.page-faq .faq-step__body .eyebrow {
  color: var(--gold-deep);
}

.page-faq .faq-step__body .section-title {
  color: var(--text);
  font-family: var(--font-serif);
  font-weight: 600;
  font-size: clamp(26px, 4.4vw, 42px);
  line-height: 1.3;
  margin: 12px 0 0;
}

.page-faq .faq-step__body .lede {
  margin-top: 18px;
  max-width: 34em;
  color: var(--text);
  font-size: 17px;
  line-height: 1.95;
}

.page-faq .faq-compare {
  margin-top: 28px;
  border-top: 1px solid var(--line-soft);
}

.page-faq .faq-compare__row {
  display: grid;
  gap: 6px 20px;
  padding: 18px 0;
  border-bottom: 1px solid var(--line-soft);
}

@media (min-width: 620px) {
  .page-faq .faq-compare__row {
    grid-template-columns: 104px 1fr;
    align-items: start;
  }
}

.page-faq .faq-compare__device {
  margin: 0;
  font-family: var(--font-mono);
  font-size: 13px;
  letter-spacing: 0.14em;
  color: var(--wine);
}

.page-faq .faq-compare__text {
  margin: 0;
  font-size: 16px;
  line-height: 1.9;
  color: var(--text);
}

.page-faq .faq-step__media {
  margin: 0;
}

.page-faq .faq-step__media img {
  display: block;
  width: 100%;
  height: auto;
  object-fit: cover;
  border-radius: var(--r-lg);
}

@media (min-width: 980px) {
  .page-faq .faq-step__grid {
    grid-template-columns: 1.05fr 1fr;
  }
}

/* ============ 分类抽屉 ============ */
.page-faq .faq-archive-section {
  background: var(--sand-2);
  color: var(--text);
  padding: clamp(56px, 8vw, 104px) 0;
}

.page-faq .faq-archive-section .eyebrow {
  color: var(--gold-deep);
}

.page-faq .faq-archive-section .section-title {
  color: var(--text);
  font-family: var(--font-serif);
  font-weight: 600;
  font-size: clamp(26px, 4.4vw, 42px);
  line-height: 1.3;
  margin: 12px 0 0;
}

.page-faq .faq-archive-section .lede {
  margin-top: 18px;
  max-width: 34em;
  font-size: 17px;
  line-height: 1.95;
  color: var(--text);
}

.page-faq .faq-archive {
  position: relative;
  margin-top: clamp(26px, 4vw, 40px);
}

.page-faq .faq-switch {
  position: absolute;
  width: 1px;
  height: 1px;
  margin: 0;
  padding: 0;
  border: 0;
  opacity: 0;
  pointer-events: none;
}

.page-faq .faq-tabs {
  display: flex;
  gap: 10px;
  margin-bottom: 16px;
  padding-bottom: 4px;
  overflow-x: auto;
  scrollbar-width: none;
}

.page-faq .faq-tabs::-webkit-scrollbar {
  display: none;
}

.page-faq .faq-tab {
  flex: 0 0 auto;
  display: inline-flex;
  align-items: center;
  gap: 8px;
  padding: 10px 18px;
  border: 1px solid var(--line-soft);
  border-radius: var(--r-pill);
  background: rgba(243, 233, 218, 0.92);
  color: var(--gold-deep);
  font-size: 15px;
  line-height: 1;
  cursor: pointer;
  transition: background 0.2s var(--ease), color 0.2s var(--ease), border-color 0.2s var(--ease), transform 0.2s var(--ease);
}

.page-faq .faq-tab .numeral {
  font-family: var(--font-mono);
  font-size: 12px;
  letter-spacing: 0.12em;
}

.page-faq .faq-tab:hover {
  transform: translateY(-2px);
  border-color: var(--gold);
  background: var(--gold-light);
  color: var(--ink);
}

.page-faq #faq-cat-entry:checked ~ .faq-tabs .faq-tab[for="faq-cat-entry"],
.page-faq #faq-cat-record:checked ~ .faq-tabs .faq-tab[for="faq-cat-record"],
.page-faq #faq-cat-account:checked ~ .faq-tabs .faq-tab[for="faq-cat-account"],
.page-faq #faq-cat-device:checked ~ .faq-tabs .faq-tab[for="faq-cat-device"] {
  background: var(--gold);
  border-color: var(--gold);
  color: var(--ink);
}

.page-faq #faq-cat-entry:focus-visible ~ .faq-tabs .faq-tab[for="faq-cat-entry"],
.page-faq #faq-cat-record:focus-visible ~ .faq-tabs .faq-tab[for="faq-cat-record"],
.page-faq #faq-cat-account:focus-visible ~ .faq-tabs .faq-tab[for="faq-cat-account"],
.page-faq #faq-cat-device:focus-visible ~ .faq-tabs .faq-tab[for="faq-cat-device"] {
  outline: 2px solid var(--jade);
  outline-offset: 2px;
}

.page-faq .faq-drawer {
  display: grid;
  gap: 22px;
  padding: clamp(20px, 3vw, 34px);
  border-radius: var(--r-lg);
  background: var(--ink-2);
  box-shadow: var(--sh-1);
}

.page-faq .faq-drawer__rail {
  display: none;
}

.page-faq .faq-drawer__panels {
  min-width: 0;
}

.page-faq .faq-panel {
  display: none;
}

.page-faq #faq-cat-entry:checked ~ .faq-drawer .faq-panel--entry,
.page-faq #faq-cat-record:checked ~ .faq-drawer .faq-panel--record,
.page-faq #faq-cat-account:checked ~ .faq-drawer .faq-panel--account,
.page-faq #faq-cat-device:checked ~ .faq-drawer .faq-panel--device {
  display: block;
}

@media (min-width: 900px) {
  .page-faq .faq-drawer {
    grid-template-columns: 84px 1fr;
    gap: 30px;
    padding: clamp(26px, 3vw, 40px);
  }
  .page-faq .faq-drawer__rail {
    display: flex;
    align-items: center;
    justify-content: center;
    border-right: 1px solid var(--faq-line);
  }
  .page-faq .faq-drawer__rail span {
    writing-mode: vertical-rl;
    letter-spacing: 0.34em;
    font-size: 13px;
    color: var(--gold);
  }
}

/* 问答折叠 */
.page-faq .faq-item {
  position: relative;
  padding-left: 18px;
  border-bottom: 1px solid var(--faq-line);
}

.page-faq .faq-item:first-of-type {
  border-top: 1px solid var(--faq-line);
}

.page-faq .faq-item::before {
  content: "";
  position: absolute;
  left: 0;
  top: 0;
  width: 2px;
  height: 0;
  background: var(--gold);
  transition: height 0.3s var(--ease);
}

.page-faq .faq-item[open]::before {
  height: 100%;
}

.page-faq .faq-item summary {
  position: relative;
  list-style: none;
  padding: 18px 36px 18px 4px;
  color: var(--sand);
  font-size: 17px;
  line-height: 1.65;
  cursor: pointer;
  transition: color 0.2s var(--ease);
}

.page-faq .faq-item summary::-webkit-details-marker {
  display: none;
}

.page-faq .faq-item summary:hover {
  color: var(--gold-light);
}

.page-faq .faq-item summary:focus-visible {
  outline: 2px solid var(--jade);
  outline-offset: 3px;
  border-radius: 8px;
}

.page-faq .faq-item summary::after {
  content: "";
  position: absolute;
  right: 10px;
  top: 50%;
  width: 11px;
  height: 11px;
  margin-top: -7px;
  border-right: 1.5px solid var(--gold);
  border-bottom: 1.5px solid var(--gold);
  transform: rotate(45deg);
  transition: transform 0.25s var(--ease), margin-top 0.25s var(--ease);
}

.page-faq .faq-item[open] summary::after {
  transform: rotate(-135deg);
  margin-top: -2px;
}

.page-faq .faq-answer {
  margin: 0;
  padding: 0 36px 22px 4px;
  color: var(--faq-answer-text);
  font-size: 16px;
  line-height: 1.95;
}

/* ============ 怎么找答案 ============ */
.page-faq .faq-find {
  background: var(--sand);
  color: var(--text);
  padding: clamp(56px, 8vw, 104px) 0;
}

.page-faq .faq-find__grid {
  display: grid;
  gap: clamp(28px, 5vw, 56px);
  align-items: center;
}

.page-faq .faq-find__text .eyebrow {
  color: var(--gold-deep);
}

.page-faq .faq-find__text .section-title {
  color: var(--text);
  font-family: var(--font-serif);
  font-weight: 600;
  font-size: clamp(26px, 4.4vw, 42px);
  line-height: 1.3;
  margin: 12px 0 0;
}

.page-faq .faq-find__text .lede {
  margin-top: 18px;
  max-width: 34em;
  font-size: 17px;
  line-height: 1.95;
  color: var(--text);
}

.page-faq .faq-find__list {
  list-style: none;
  margin: 26px 0 0;
  padding: 0;
  border-top: 1px solid var(--line-soft);
}

.page-faq .faq-find__list li {
  display: grid;
  gap: 4px 20px;
  padding: 15px 0;
  border-bottom: 1px solid var(--line-soft);
}

@media (min-width: 620px) {
  .page-faq .faq-find__list li {
    grid-template-columns: 96px 1fr;
    align-items: start;
  }
}

.page-faq .faq-find__cat {
  font-family: var(--font-mono);
  font-size: 13px;
  letter-spacing: 0.16em;
  color: var(--wine);
}

.page-faq .faq-find__desc {
  margin: 0;
  font-size: 16px;
  line-height: 1.9;
  color: var(--text);
}

.page-faq .faq-find__note {
  margin: 24px 0 0;
  max-width: 34em;
  font-size: 15px;
  line-height: 1.9;
  color: var(--gold-deep);
}

.page-faq .faq-find__media {
  margin: 0;
}

.page-faq .faq-find__media img {
  display: block;
  width: 100%;
  height: auto;
  object-fit: cover;
  border-radius: var(--r-lg);
}

@media (min-width: 900px) {
  .page-faq .faq-find__grid {
    grid-template-columns: 1.1fr 0.9fr;
  }
}

/* ============ 找人工 ============ */
.page-faq .faq-human {
  background:
    radial-gradient(110% 90% at 12% 0%, var(--faq-glow), rgba(20, 16, 14, 0) 60%),
    linear-gradient(180deg, #1C1512 0%, #14100E 100%);
  color: var(--sand);
  padding: clamp(56px, 8vw, 104px) 0;
}

.page-faq .faq-human__grid {
  display: grid;
  gap: clamp(28px, 5vw, 48px);
  align-items: start;
}

.page-faq .faq-human__main .eyebrow {
  color: var(--gold);
}

.page-faq .faq-human__main .section-title {
  color: var(--sand);
  font-family: var(--font-serif);
  font-weight: 600;
  font-size: clamp(26px, 4.4vw, 42px);
  line-height: 1.3;
  margin: 12px 0 0;
}

.page-faq .faq-human__main .lede {
  margin-top: 18px;
  max-width: 34em;
  color: rgba(243, 233, 218, 0.86);
  font-size: 17px;
  line-height: 1.95;
}

.page-faq .faq-human__contact {
  margin: 28px 0 0;
  border-top: 1px solid var(--faq-line);
}

.page-faq .faq-human__row {
  display: grid;
  gap: 4px 20px;
  padding: 15px 0;
  border-bottom: 1px solid var(--faq-line);
}

@media (min-width: 620px) {
  .page-faq .faq-human__row {
    grid-template-columns: 104px 1fr;
    align-items: baseline;
  }
}

.page-faq .faq-human__row dt {
  font-family: var(--font-mono);
  font-size: 13px;
  letter-spacing: 0.14em;
  color: var(--muted);
}

.page-faq .faq-human__row dd {
  margin: 0;
  color: var(--sand);
  font-size: 17px;
  letter-spacing: 0.02em;
}

.page-faq .faq-human__actions {
  display: flex;
  flex-wrap: wrap;
  gap: 12px;
  margin-top: 28px;
}

.page-faq .faq-human__side {
  padding: clamp(22px, 3vw, 32px);
  border-radius: var(--r-md);
  border: 1px solid var(--faq-line);
  background: rgba(92, 26, 36, 0.28);
}

.page-faq .faq-human__side-title {
  margin: 0;
  color: var(--gold-light);
  font-family: var(--font-serif);
  font-size: 20px;
  font-weight: 600;
  line-height: 1.5;
}

.page-faq .faq-human__tips {
  margin: 18px 0 0;
  padding: 0;
  list-style: none;
}

.page-faq .faq-human__tips li {
  position: relative;
  padding: 10px 0 10px 22px;
  border-bottom: 1px solid rgba(201, 162, 39, 0.22);
  color: rgba(243, 233, 218, 0.88);
  font-size: 16px;
  line-height: 1.8;
}

.page-faq .faq-human__tips li::before {
  content: "";
  position: absolute;
  left: 0;
  top: 20px;
  width: 8px;
  height: 1px;
  background: var(--gold);
}

.page-faq .faq-human__side-note {
  margin: 20px 0 0;
  font-size: 15px;
  line-height: 1.9;
  color: rgba(243, 233, 218, 0.72);
}

.page-faq .faq-human__side-note a {
  color: var(--jade-light);
  text-decoration: none;
  border-bottom: 1px solid rgba(143, 191, 171, 0.5);
}

.page-faq .faq-human__side-note a:hover {
  color: var(--gold-light);
  border-bottom-color: var(--gold-light);
}

.page-faq .faq-human__side-note a:focus-visible {
  outline: 2px solid var(--jade);
  outline-offset: 3px;
  border-radius: 4px;
}

@media (min-width: 900px) {
  .page-faq .faq-human__grid {
    grid-template-columns: 1fr 0.78fr;
  }
}

/* ============ 动效降级 ============ */
@media (prefers-reduced-motion: reduce) {
  .page-faq .faq-tab,
  .page-faq .step-strip__item,
  .page-faq .faq-item::before,
  .page-faq .faq-item summary,
  .page-faq .faq-item summary::after {
    transition: none;
  }
  .page-faq .faq-tab:hover {
    transform: none;
  }
}
<<<END>>>